“In the past, it took more than eight hours per day to clear the backlog of sales fulfilment. Now, the company only takes less than one to two hours to do so, immensely improving the productivity cycle.”

Reflecting on the positive ethos of the SME Centre, Mike was also outstanding in highlighting key strengths and weaknesses of the company’s internationalisation toolkit that seeks to support its regional expansion and market
penetration plans.

When Business Development Advisor, Ms Deepa D/O Suppiah came onboard, they were encouraged to see the interest taken by our advisor in understanding their business needs. Ms Deepa explained in detail the possible grants UAL could tap on to enable the initiatives they were trying to achieve in various aspects of the business.